FREQUENTLY ASKED QUESTIONS
To save you calling, here are some answers to the questions we often get asked. And if you want the really fine details, you'll find our terms and conditions here. If you can't find what you're looking for, email us here and we'll be happy to get back to you.
Fizzy Living is managed by Greystar. We’re the professional landlord that’s reinventing renting. We lease great quality homes in secure buildings across London and the South East – and love delivering 5 star customer service.
Viewings of our Fizzy Flats are available to book now. Once you book a viewing, a member of our team will arrange a date for your visit and will provide you the contact information and address of where your viewing will take place. If you are currently overseas or outside of London, we are happy to arrange for a virtual tour from site.
You can call us on 0208 154 3110 or book a viewing by emailing us bookings@fizzyliving.com
Due to the UK Right to Rent policy, we are required to obtain and check all original identification of non-EU tenant(s) that to show that they are legally allowed to live in the UK. These documents are normally checked prior to your move-in, so please be prepared to show your identification to our team member. Documents must be obtained and checked for all tenants wishing to live in the apartment; if a tenant is not present at a viewing or virtual viewing, a copy of the document must be sent via email to the Fizzy Living team, who will then be required to see the tenant and check the document via Skype or FaceTime before agreeing to the contract. Documents will also need to be verified in person upon arrival for move-in.
Once you've enquired and booked a viewing, we ask that you complete the offer form which will then be reviewed by the leasing team and once agreed a reservation payment is required, to secure the apartment and start the referencing process. To confirm the reservation, a payment of £200 for a studio or 1-bed or £400 for a 2/3 bedroom apartment is required on the day of application as a holding commitment.
This payment will be offset against your 1st months' rent once your tenancy has been agreed. If you choose to change your mind within 48 hours the reservation fee can be refunded. Past 48 hours this fee is non-refundable.
The holding commitment is also refundable if you made your decision based on a virtual viewing and you later change your mind within 24 hours following an in-person viewing.
Once your reservation payment & completed documents have been received by the leasing team, you will be required to go through a referencing process, carried out Homeppl who will carry out the assessment of your eligibility to enter into a tenancy agreement. The process time is mainly dependent on your ability to complete the online application form, and on your referees’ availability. Sometimes it may take longer than a few business days, depending on the nature of the case.
Please note, the household income must be at least 2.66 times the annual rent of the apartment (before any discount or concessions are given). For approved offer, all applicants must have completed the referencing fully.
Once all tenants have passed referencing checks, we will be in touch to confirm the next steps in reviewing and signing your Tenancy Agreement. You will then be asked to pay your deposit, and your first rental payment. Future rent payments will be due on the 1st of each month thereafter.
There are no fee charges, just a reservation payment to secure the apartment you have chosen, which goes towards your first rental payment subject to referencing.
The standard security deposit varies on the size of your apartment, which is held with My Deposits for the duration of the tenancy and refundable subject to the condition of your apartment at the end of the tenancy compared to the condition at the beginning of your tenancy. Full inventories are carried out by a 3rd party inventory company at the beginning and the end of the tenancy.
Your deposit is protected by My Deposits, and refundable at the end of your tenancy. We process the return of your deposit within 10 business days after agreeing with you on charges applied to damages, if any, excluding fair wear and tear.
We have teamed up with Flatfair who offer a simple, safe and affordable alternative to tenancy deposits. Instead of paying a deposit at the start of your tenancy, simply pay Flatfair a one-off, non-refundable membership charge to create a flat bond that covers each household for the duration of the lease despite of the size of the unit or length of stay. There are two membership fee options, if the rent is over £3,000 pcm the fee will be £600, where the rent is lower than £3000 pcm it will be £350. As Flatfair isn't an insurance product, tenants simply agree to pay for any valid claims or damages at the end of the tenancy. If you wish to take advantage of this option, please visit www.flatfair.co.uk or talk to your property manager for more information.
Your holding commitment, deposit and first rental payment can be paid via bank transfer into the account information with which we provide you at the time of application, or through our web portal online.
Monthly rental payments can only be paid by Bank to Bank transfer.
Rather than charge fee, there’s a holding deposit of £200 for a studio and 1 bed and £400 for a 2 or 3 bed. This is credited against your first rental payment, which is due before you move in.
The holding deposit is non-refundable if a tenant provides false or misleading information, fails a Right to Rent check, decides not to continue with the rental, or fails to take reasonable steps to enter into an agreement (i.e. responding to reasonable requests for information).
Your deposit is payable prior to the start of your tenancy and it will be equivalent to up to 5 weeks' worth of rent.
Deposits are held and protected in the My Deposits scheme. The deposit covers any damages to the apartment and/or furnishings that may occur during your tenancy. For our deposit alternative please refer to the relevant FAQ or speak to a member of our team to find out more.
In order to rent a Fizzy Flat, you will need to pass affordability checks. The joint household income must be at least 2.66 times the yearly rent.
Should a household not pass the affordability criteria, we do accept guarantors. However, they too will be subject to referencing and must be at least 4 times the yearly rent to pass affordability checks.
Rent is due on the 1st of each month by Standing Order. If rent in advance has been agreed then your rent will be due in line with the payment schedule set out in your tenancy agreement.
Your rent will not increase within the initial term of your tenancy unless otherwise stated in your contract. Prior to the end of your tenancy your Property Manager will contact you to discuss a renewal. The rates will be discussed at this time.
Apartments that qualify for the rent-free offer will automatically receive the promotional pricing, with the offer providing for example if applicable: either 2 weeks or 4 weeks of rent-free living, depending on the specific flat and building. The price shown is based on a 12 month contract with the rent free period included. This promotion is available exclusively to new customers and applies only to full-price apartments. For full details, please review the terms and conditions here.
Our tenancies are for a fixed term of 12 months. There will also be options for renewing your lease agreement with us, following the expiration of your Initial Term. The site management team will be happy to discuss your options at the time of a possible renewal.
Depending on the results of your referencing and affordability criteria assessment, the option of Guarantors will be available. Further referencing and qualifying criteria will apply. (Guarantor’s income must 4 times the annual rent).
Absolutely, we welcome all individuals over 18 to apply for one of our flats, however, students are required to pay 12 months rent in advance. These terms can be discussed and decided with our team, when securing the property.
Yes, we love pets! Fizzy is London's most pet-friendly landlord and we welcome pets at all Fizzy buildings.
There is a monthly fee of £75 per pet which contributes to the additional cleaning and maintenance required.
We have parking in our Canning Town, Epsom, Poplar, Walthamstow, Hayes and East16 locations. Spaces start from £85/month and are subject to availability.
We have both furnished and unfurnished flats. Furnished flats include a double or king-size bed frame and mattress in each bedroom, 2x bedside tables, a chest of drawers, a sofa, an armchair, a coffee table, a dining table and dining chairs.
If you are a current resident and are experiencing issues OOO then please contact Vision Contracts on 0203 4882761 leaving a clear message with your Full Name, Contact number & full address. If you are a Fizzy Lewisham resident, then please call 0203 865 7789 for OOO issues.
Fizzy are members of the Property Redress Scheme
At Greystar, we are committed to exceptional service, driven by our dedication to meeting the needs of our customers and community through our time, knowledge and experience. We recognise that our residents form the backbone of our communities, and we strive to ensure that every interaction results in a positive customer experience.
However, we understand that there may be instances where you feel your experience has fallen short of expectations. Your feedback is invaluable to us in rectifying any shortcomings and improving our services. We encourage you to share your concerns with us openly and promptly.
For more information on our complaints procedure, please visit https://www.greystar.com/greystar-uk-multifamily-complaints-procedure
Once the application process is complete, reference checks passed, Right to Rent checks carried out, your tenancy agreement is signed, and the funds received, we will then arrange with you a convenient time to meet with you on the day of your move- in to hand over keys, complete a home induction, and help you settle into your new home.
Should you wish to vacate the property at end of your tenancy we require two months' written notice. Subject to availability, this notice of intent can be cancelled, and you can continue residing in your apartment for another fixed term by signing a renewal.
However, if your apartment has been leased following receipt of your written notice of intent to vacate, we will not be able to receive cancellation. If you wish to move out before the end of your tenancy, an early termination agreement may be agreed with a agreed cost associated to re-lease your apartment early.
We aim for the highest standard of service and quality of product; therefore, we ask that our residents maintain their homes in good condition and leave the property in the same state and condition in which it was received in order to avoid cleaning fees at move-out. Should you have any queries, require any assistance our team will be happy to help.
No, the cost of the inventory at the beginning of the tenancy and end are covered by us.
If there are any damages to the property picked up by the independent inventory company, you will be asked to cover these charges